Support Policy

This policy outlines the support provided for both Training and Consulting clients.

1. Training Services

• Post-Training Support: Participants receive complimentary email support for course-related questions for 30 days after course completion. Support covers clarification of course content and guidance on applying learned concepts. Support does not include project-specific consulting or hands-on troubleshooting.
• Access to Materials: Participants retain access to course materials and updates for 90 days post-training.

2. Consulting Services

• Post-Delivery Support: Edjitsu provides support for issues directly related to delivered work for 30 days after project completion, as defined in the service agreement. Support includes bug fixes, clarifications, and minor adjustments within the original project scope. Additional support or new feature requests are subject to a separate agreement and fees.
• Service Level Agreement (SLA): Edjitsu will acknowledge support requests within 1 business day and provide a resolution or update within 5 business days, unless otherwise specified in the contract.

3. Support Channels

• All support requests should be submitted via email to support@edjitsu.com.
• For urgent issues, please include “URGENT” in the subject line.

4. Escalation

• If you are unsatisfied with the support provided, you may escalate the issue by contacting our support manager at escalation@edjitsu.com.