Labs Service Level Agreement (SLA)

This SLA applies to all lab assignments and artifacts shared with Edjitsu students and training participants.

Lab Assignment Delivery

• All labs will be discussed during class sessions and shared as assignments for participants to complete.
• Lab materials may include documentation, code, datasets, and setup instructions.

Hardware & Access Options

• Participants may complete labs using their own self-purchased hardware (where compatible).
• Edjitsu can provide actual hardware kits at cost, subject to availability and shipping constraints.
• Cloud-based virtual hardware setups are available at cost for remote access and experimentation.
• All Edjitsu-provided hardware or cloud access is subject to separate terms and availability.

Support & Commitments

• Edjitsu will provide setup support and troubleshooting guidance for all official lab artifacts.
• Support is available during class hours and via email for a period of 30 days after course completion.
• Edjitsu does not guarantee compatibility with all third-party or legacy hardware.
• Participants are responsible for following all safety and usage guidelines provided with lab materials.

Updates & Revisions

• Lab content may be updated or revised at Edjitsu’s discretion to reflect best practices and new technologies.
• Participants will be notified of major updates relevant to their course cohort.

For questions or support regarding lab assignments, please contact labsupport@edjitsu.com.